Warm Technology: Accessible design for the digitally excluded

A talk by Charlie Thefaut
Implementation Manager, No Isolation

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About this talk

As the pandemic forced people online, and services to digitise, a new focus emerged on those who are digitally excluded.

Whilst there are many reasons for digital exclusion, lots of people are simply ‘designed out’ of mainstream technology, due to age, disability or cognitive impairment. There are 5.6 million people in the UK alone who cannot use touchscreens.

No Isolation design communication tools for the digitally excluded, and are involved in a number of public sector projects implementing their services across the UK and Europe. Komp is the one button computer that connects digitally excluded adults to their loved ones and care providers. Komp tackles isolation and helps services digitise appointments.

The use cases in the public sector are varied and diverse. They range from connecting adults with learning disabilities on a rural Scottish Island, to remotely screening patients for dementia in a large NHS Trust. What they all have in common though is the goal of digital transformation through accessible technology.

Session takeaways will include

Context on universal design principles in technology The cost of loneliness to the public purse The importance of accessibility in digital transformation projects How Komp supports different user profiles How video calling can improve can tackle loneliness and improve wellbeing

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