Universal Credit – Capturing the voice of our users

A talk by Chloe Coleman, Saransh Gupta, Sophie Rugg and Kathryn Vickers
DWP Digital, DWP Digital, DWP Digital and DWP Digital

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About this talk

Spend some time with our Universal Credit (UC) User Researchers to find out how they make sure the needs of all their users are heard and understood in the design of the UC Service. This session will showcase their ‘Voices from the Frontline’ series which they have hosted during the pandemic so that teams can continue to hear job centre colleagues’ stories and learn first-hand what they experience day-to-day and will also outline user research with deaf users and the impact this has had and talk about the outcome of their involvement in a design sprint.