Service Design: The art of understanding of services

A talk by Amy Courtney and Helen Spires
DWP Digital and DWP Digital

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About this talk

Amy and Helen are both Service Designers at the DWP who have vast experience in others government departments and sectors looking at how Service Design can help to understand services. This 30 minute session will walkthrough what a service is, what a service isn’t and what tips and tricks there are to understanding services.