Susan Engel

Meeting Policy and User Needs in Real-time: How you can shape your delivery model to achieve a short lead time

A Talk by Susan Engel (Principal Business Consultant, Zühlke)

About this Talk

Building a digital service to support the CVOID-19 response was an unprecedented challenge, but the team at Zühlke rose to the occasion. We developed and launched the NHS COVID-19 app in 12 weeks, which quickly scaled to 22 million users. We then released over 300 updates over the next two years while maintaining a 4-week lead time. But how did we achieve such rapid success? We have applied modern approaches like continuous discovery, team topologies, agile programme management, accelerate metrics - to design a fast and agile delivery organisation. In this talk, we'll share how we stayed nimble and adaptable by continuously testing and iterating our approach. Join us as we take you behind-the-scenes of our process, and reveal the patterns and strategies that helped us build and launch the app in conditions of extreme uncertainty.

17 March 2023, 03:00 PM

03:00 PM - 03:45 PM

About The Speakers

Susan Engel

Susan Engel

Principal Business Consultant, Zühlke