About this Talk
In an age of slick digital services built with carefully mapped-out customer journeys, citizens expect online excellence and outstanding customer service from their local authority.
Closed feedback loops are key to building trust, managing expectations and increasing efficiency, but with over-stretched budgets, the transient nature of local authority staffing and a multitude of different systems used for dealing with different issues, keeping the loop closed can be a difficult task.
With twenty years’ experience helping to bridge the gap between citizens and the public sector with innovative open-source digital solutions, join SocietyWorks for a best practice session on closing the feedback loop and learn:
1. Why closed feedback loops are so important for residents and for council staff
2. How to balance resident requirements with council capacity
3. All the dos and don’ts of closing the feedback loop
SocietyWorks is the wholly owned subsidiary of mySociety, the registered charity behind some of the UK’s most well-loved, open-source civic technology, including services like FixMyStreet, WriteToThem and WhatDoTheyKnow. Formed to extend the impact of mySociety, SocietyWorks provides digital products and consultancy for local government and the public sector. It's SocietyWorks' mission to help local authorities and other public sector organisations better serve citizens through effective and intuitive digital solutions.