Gemma Bates

Gemma Bates

Business Analyst
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About this Speaker

Gemma Bates is passionate about empowering the digital public services community through accessible content and insightful user research. Gemma’s 8+ years of experience in customer engagement, ensures the needs of diverse audiences are equally considered from start to finish, while her eye for detail helps our customers to translate their challenges, motivations and frustrations into optimal user experiences.


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