Talks covered by this speaker
Supporting Users with Best Practice Accessible Content
Topics covered by Gemma
About this Speaker
Gemma Bates is passionate about empowering the digital public services community through accessible content and insightful user research. Gemma’s 8+ years of experience in customer engagement, ensures the needs of diverse audiences are equally considered from start to finish, while her eye for detail helps our customers to translate their challenges, motivations and frustrations into optimal user experiences.