Gemma Bates

Business Analyst, Invuse

About this speaker

Gemma Bates is passionate about empowering the digital public services community through accessible content and insightful user research. Gemma‚Äôs 8+ years of experience in customer engagement, ensures the needs of diverse audiences are equally considered from start to finish, while her eye for detail helps our customers to translate their challenges, motivations and frustrations into optimal user experiences.

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Supporting Users with Best Practice Accessible Content

15 March 2023, 12:00 PM
Gemma Bates Leila Dewhurst